Shipping Policy

At Pacific Candlelight NZ, we aim to process and deliver your order as quickly and safely as possible.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Shipping Within New Zealand

We currently ship to all locations within New Zealand.

Estimated delivery time after dispatch:
2–5 business days, depending on your location.

Delivery times may vary during peak periods, sales, or public holidays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Incorrect Address

Please ensure all delivery details are correct at checkout.
Pacific Candlelight NZ is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the parcel.

Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us at [your email address] within 48 hours of delivery so we can assist.

Delivery Delays

While we strive to meet estimated delivery timeframes, delays may occur due to courier services, weather conditions, or other factors beyond our control.